Customers always come first
Without customers or clients, we’re done. No one to serve means no business so we better figure this part out. Is the customer always right? I don’t believe they are…
Read moreIntegrity – Do the right thing
I have a problem. I see things in black and white. My coach says I am an Absolute. It means I seek perfection and that does not exist in the…
Read moreWin – Win or no deal
I wrote about culture last time and now I want to share the culture statements from my company and what them mean to me. The first statement is Win –…
Read moreWhy am I here?
Efforts and courage are not enough without purpose and direction. – John F. Kennedy I usually meet new agents once they decide to join our office. I get to teach…
Read moreYou don’t know
Drinking from a fire hose is an old adage to describe things coming at you too fast. We say it all the time but maybe it’s worse when you’re brand…
Read moreI get to
I taught a class in my office recently on databases and working by referral. It’s one of my favorite things I get to do. I get to tell the new…
Read moreHave to or Get to?
We all make choices in what we do or how we respond. Some would say ‘I have to lead generate’ and others would say ‘I get to lead generate’. Personally…
Read more10 or 30? How many do you want?
The difference between a typical data base and relationship base is the number of referrals. Referrals come from people who know you, like you and trust you. Those 3 things…
Read moreSilence
That has been my life for the last couple of weeks. We moved. Not far but it doesn’t matter how far it is, it matters how much stuff you have. …
Read moreWhat game are you playing?
We all play games. In marriage the guy plays a game where the rules are “you can’t win, you can’t break even and you must play”. I not kidding but…
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